Cannot Sign In to Your Account

If you are having trouble signing in to UNA, here are a few things to try.

Check Your Email Address

Make sure you are using the same email address you signed up with. UNA sends a one-time passcode to your email — there is no password to remember.

Check Your Inbox (and Spam)

After entering your email in UNA, check your inbox for a message from UNA with your sign-in code. If you do not see it within a minute or two:

• Check your Spam or Junk folder
• Check the Promotions tab if you use Gmail
• Make sure your email address is spelled correctly

The Code Expired

Sign-in codes are valid for 10 minutes. If your code expired, go back to the sign-in screen and request a new one. Each new request invalidates the previous code.

Try a Different Network

Some corporate or school networks block certain email services. If you are on WiFi, try switching to cellular data (or vice versa) and requesting a new code.

iCloud Private Relay

If you use iCloud Private Relay or a VPN, try temporarily disabling it. In rare cases, these services can interfere with authentication.

Still Cannot Sign In?

Reach out to me with the email address you are trying to use, and I will help you get back in. Your data is safe — signing in just reconnects you to it.